Course Code: CIFO

To give a basic understanding of the Front Office operations to students whose desire is to work in the hospitality industry as future Front Office Professionals.


Unit ID Unit Name
001 Introduction to catering and hospitality industry
002 Personal hygiene and grooming
003 Occupational Health and safety, HIV/AIDS awareness
004 Customer care and service quality
005 Fire prevention and dealing with emergency
006 Introduction to department
007 Telephone handling
008 Deal with reservation process
009 Deal with arrivals
010 Deal with departure
011 Prepare and deal with guest folio and accounts
012 Exchange foreign encashment and TC
013 Computer
014 Communication Skills

Entry Requirement

  • G.C.E OL